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F.A.Q.

Q1: WHY FORSTOCK?

Our registered website members can enjoy a range of benefits. While our Basic Member are permitted to review webpage details, our Valuable Member get access to pricing information online and five chances of free samples, Premium Member enjoy unlimited free samples all around the year.

Q1: HOW TO BECOME A BASIC Member?

It's easy and free. Register here and try your best to provide us with your details

Q1: HOW TO UPGRADE MY MEMBERSHIP?

Once you finalize one deal with us, whatever amount it is, your membership will be upgraded to Valuable Member automatically and free. 
Once you finalize five deals with us within the past 12 months, whatever amount they are, your membership will be upgraded to Premium Member automatically and free. 

Q1: WHY DO YOU ASK FOR SAMPLING CHARGE?

Many of our buyers request samples each time when we present a new stocklot. Unfortunately the quantity of samples which the factory provide to us are always so limited that we cannot satisfy the needs of all buyers. Thus, we ask for a minimum sampling fee of US$20 only to ensure that prospective enquiries for our products are of genuine interest. In addition, the full sampling fee will be refunded when you close the deal with us or return the samples to us within the specified time. 
We accept the following payment methods for sampling charge: T/T, Western Union and Paypal, so as to help you minimize any banking charges on the transaction.

Q1: CAN YOU REFUND THE SAMPLE FEE TO US IF WE ARE NOT SATISFIED?

Absolutely. We'll refund the sampling charge to you within three working days upon receipt of the samples if you could return the samples to us within 20 days with shipping charge on your account.

Q1: CAN YOU CHANGE THE LABELS OR TAGS?

Yes, we'll try our best to meet with your requests. For products which new labels can be attached without the possibility of damage, label and tag alterations will be available.  Actually this is part of Value Added Services to ensure that you avoid any trademark, copyright or registered brand infringement or any other legal issues.
 
We have several highly experienced factories partnered with us conerning labels re-stitching and repacking. Kindly be noted that some extra cost will apply, with exact amount to be calculated based on your detailed requirements.

Q1: WHAT ARE THE REASONS FOR YOUR STOCK LOTS?

Stocklots resulted from various reasons. Some buyers cancelled the orders because of shipments delayed and this is the most common reason but absolutely not the only one. Some shipments are stuck there because the buyers failed to make the payments on account of their markets depressing or other financial issues. And of course, some orders are cancelled because of quality defects.
Each time when we get any source of stock lot, it's always initial and important to evaluate the quality of the samples and bulk cargo. Always and only those without any significant defects will be presented to our buyers.

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